Last reviewed
Osu, Accra, Ghana
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1. Returns Eligibility
You may request a return within [3] days of receiving your order if:
The item arrived damaged or defective
You received the wrong item
The product is unused and in its original packaging
Items must be returned in the same condition in which they were received. We reserve the right to refuse returns that do not meet these conditions.
Certain items may be non-returnable, including:
Perishable goods
Personal care products
Customized or personalized items
Digital products or downloadable content
2. Return Process
To initiate a return, please contact us at:
Email: info@completechemistltd.com
Include:
Your order number
A description of the issue
Photos of the product if it arrived damaged or incorrect
Once your request is approved, we will provide instructions on how and where to send your return.
Do not send items back without contacting us first.
3. Return Shipping
Customers may be responsible for return shipping costs unless the item was damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
Your refund will be processed to the original payment method
Processing may take 5–10 business days depending on your bank or payment provider.
Shipping fees are non-refundable unless the return was caused by our error.
5. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange for the same item, contact us at:
6. Late or Missing Refunds
If you have not received a refund:
Check your bank account again.
Contact your credit card provider.
Contact your bank.
If you have done all of this and still have not received your refund, please contact us.
7. Order Cancellation
Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled but may be returned according to this policy.
8. Contact Us
If you have questions about this policy, please contact us:
Email: info@completechemistltd.com