Last reviewed
Osu, Accra, Ghana
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1. Introduction
Complete Chemist Pharmacy (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase products from us.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
2. Information We Collect
Personal Information
We may collect the following personal information when you interact with our website or services:
Full name
Email address
Phone number
Billing and delivery address
Payment details (processed securely through payment providers)
Order and purchase history
Prescription and Health Information
If you order prescription medication, we may collect:
Uploaded prescriptions
Prescribing doctor information
Medication information necessary to process orders
This information is handled confidentially and only used for dispensing medication.
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information including:
IP address
Browser type
Device information
Pages visited
Date and time of access
Website usage data
3. How We Use Your Information
We may use the information we collect to:
Process and fulfill medication orders
Verify prescriptions with licensed pharmacists
Provide customer support
Deliver orders to homes or offices
Improve our website and services
Send order confirmations and delivery updates
Prevent fraud and enhance security
4. Sharing of Information
We do not sell or rent your personal information.
Your information may be shared with:
Licensed pharmacists for prescription verification
Payment processors for secure transactions
Delivery partners responsible for fulfilling orders
Legal authorities when required by law
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, and analyze website performance.
You may disable cookies in your browser settings if you prefer.
6. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no internet-based system is completely secure.
7. Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Request deletion of your data where applicable
Requests may be sent using the contact information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with the revised effective date.
10. Contact Information
Complete Chemist Pharmacy
7 Osu La Crescent, Osu, Accra, Ghana
Phone: +233 25 608 9270